FAQs
How long does shipping take?
Orders are processed within 1–2 business days. Standard U.S. shipping takes 3–7 business days, and expedited shipping takes 2–3 business days. See our Shipping Policy for full details.
Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $49 (before tax).
What is your return policy?
You have 30 days from delivery to return most items in their original condition for a refund or exchange. See our Refund & Return Policy for details.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. See our Payment Options page for more information.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can also log into your account to view order status and tracking information.
Can I change or cancel my order?
If your order has not yet shipped, contact us as soon as possible and we will do our best to modify or cancel it. Once an order has shipped, it can be returned under our return policy.
Do you ship to Canada?
Yes, we ship to Canada. Please note that the recipient is responsible for any customs duties or import taxes. See our Shipping Policy for details.
Are your products safe for my pet?
All PawPal products are carefully selected and tested for safety and quality. We prioritize non-toxic, pet-safe materials across our range. If you have specific concerns, please contact us.