Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use the Site. The categories of information we may collect include:

• Contact and account information: name, email address, shipping and billing address, phone number, and account credentials when you create an account or place an order;
• Order and payment information: products purchased, order history, and payment details (processed securely by our payment providers; we do not store full card numbers);
• Usage and device information: IP address, browser type, device identifiers, pages visited, referring URLs, and other analytics data collected automatically;
• Communications: any messages, reviews, or inquiries you send to us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including payment processing, shipping, and delivery;
• To manage your account and provide customer support;
• To send order updates, shipping notifications, and service-related communications;
• To send marketing communications, such as newsletters and promotions, where you have opted in (you may opt out at any time);
• To improve our Site, products, and services through analytics and research;
• To detect, prevent, and address fraud, security, and technical issues; and
• To comply with legal obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how the Site is used. Cookies are small text files stored on your device. The types of cookies we use include:

• Essential cookies required for the Site to function, such as cart and account session cookies;
• Analytics cookies that help us understand how visitors interact with the Site;
• Marketing cookies used to deliver relevant advertisements and measure campaign performance.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site, including your ability to complete a purchase.

4. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

• Service providers such as payment processors, shipping carriers, and IT providers who assist us in operating the Site and fulfilling orders;
• Analytics and advertising partners who help us understand Site usage and deliver relevant marketing;
• Legal and regulatory authorities when required by law, or to protect our rights, safety, or property.

These third parties are contractually obligated to use your information only for the purposes for which it was shared and to protect it appropriately.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you;
• Correction: request that we correct inaccurate or incomplete information;
• Deletion: request that we delete your personal information, subject to legal retention requirements;
• Opt-out of marketing: unsubscribe from marketing communications at any time using the link in any email or by contacting us;
• Opt-out of “sale”/sharing: where applicable under the California Consumer Privacy Act (CCPA/CPRA) or similar laws, you may opt out of the “sale” or “sharing” of your personal information.

To exercise any of these rights, please contact us using the details below. We will respond to verified requests within the timeframe required by applicable law.

6. Data Security & Retention

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email. We encourage you to review this Policy periodically.